Changing the Response Email of a Queue

[Waltero]

Hi All,

We have several different support teams and I am trying to set-up a separate response email address for each. The email addresses all exist on the server and i have gone into Admin Panel - Email Addresses -> Add new system email address and associated the email address with the queue. However, when i try and test this emails are still sent from the generic address.

I guess I have missed something here? can anyone help?

Many Thanks,
W

[earwax]

Did you remember to hit the SUBMIT button after making the change? Are you making the new email addresses are VALID? When you create a new ticket, are you selecting the correct queue?

[Waltero]

Hi Earwax,

I hadn't assigned the new response i had created to the Queue! Silly mistake. Thanks for your time though.