SMS Integration (non-email based)

[wonderfullyrich]

I'm in Eastern Africa, where SMS is useful and ubiquitous and I need inbound and outbound capabilities from various providers within the region. Unfortunately email gateways are not feasible for all providers here in Uganda, Rwanda, and Burundi, so it's not a viable way for me to circumvent the problem.

Are there any modules that integrate with OTRS or that can be used to provide this functionality, either via modems or via SMS IP gateway services? (such as Clickatell, IntellaSMS, or Twilio)

Rich

[crythias]

Clickatell has SMTP gateway for outbound. http://www.clickatell.com/developers/api_smtp.php
For inbound, almost all sms that I've dealt with allow an email address as easily as a phone number...

[wonderfullyrich]

Clickatell has SMTP gateway for outbound. http://www.clickatell.com/developers/api_smtp.php
For inbound, almost all sms that I've dealt with allow an email address as easily as a phone number...

Thanks crythias, in generally I'd agree with you, but Leo/UCom/Telecel-Burundi the largest mobile provider in burundi (at around 700,000 subscribers) doesn't even have a functioning website that I can tell ( http://www.leo.bi http://www.ucom.bi are both functional, but have the apache test pages, google doesn't provide any better hits, and having walked into there headquarters I don't think it's high on there priorities).

MTN in Rwanda and Uganda you would think would but I haven't been able to find it or had luck inquiring about it so far. Tigo (RW), Uganda Telecom (UG), Zain (UG), Africell/Tempo (BI), Rwandatel (RW), EcoNet (BI), etc. might have them, but the searches I've found so far make it unlikely that all or most will allow it. (If anyone knows any of them please let me know.)

I realize it may seem like a niche, but I'm trying to bridge a gap and help facilitate technical support in an IT skills poor region.

Rich

[crythias]

I'm going to post this, though it won't have anything to do with OTRS...
http://john.mcclumpha.org/linux/Build_y ... and_Gammu/

Basically, it's "set up a serial connection to your cell phone and install gammu on linux."

Unfortunately, OTRS isn't (yet) set up to handle SMS connections, though a field could be added to the Customer database. There's a bit of other configuration with methods of contact, etc. No, it's not built in, and though I could probably make a half-baked attempt at it, communication is one of those things I'd have to take a bit of time to make sure works if I were to provide a sample code. (I don't work for OTRS. I try to be helpful but I may not always be correct.)

[timmy_dk]

Hi There,

I just implemented a HTTP Based SMS Gateway, like for instance clickatel, in OTRS, see this post: http://forums.otrs.org/viewtopic.php?f=60&t=7197