I got a Config.pm file permission issue on the OTRS 2.4.9 but resolved with the command
setenforce 0
This could not find in any documentation
write permission issue
Moderator: crythias
Re: write permission issue
normally this is not needed because this is selinux only. the documentation does not refer to this kind of setups
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com