Automated Unlocking -> doesn't seem to work [solved]

[felix]

Hello all,

i configured some queues to give a unlock time out after x minutes. I configured this while creating a new queue. However the ticket is not unlocked after x minutes.
I checked the conditions,http://doc.otrs.org/3.0/en/html/x2168.html, and according to me, everything should be fine.

do i need to do something with the script:
bin/otrs.UnlockTickets.pl


regards

[ferrosti]

Have a look at your cron jobs. By standard this job runs once an hour at .34m.
In case this job does not exist in your crontab add it going the usual way for cronjobs as described in the manual.

[felix]

ok thanks, this seems to work