hide the "Pending Date (for pending* states): (Solved)

[RickyA]

Hello OTRS goeroes,

how can i hide the "pending date (for pending*states):" field in 'phone tickets' , email tickets and notes etc.

I hope someone can help me with this one.

Thanks in advance.

[crythias]

You can remove the entry from the dtl file for each screen, but do you want to permanently remove it or just not show it if there is no pending entry... It's rather important.

[RickyA]

Hi Crysthias,

Thanks for the response.

I just would like to not show it if there is no pending entry. Not permanent.

[crythias]

Wait. If I'm reading this right, you want to hide the ability to make pending tickets on new ticket creation and notes?

[RickyA]

Yes you are reading it right.

[crythias]

You can remove the entries pending auto, pending reminder from the statetype entries in sysconfig for the modules you don't want to see. I don't know if that also removes the calendar lookup.

[RickyA]

I removed the states 'pending reminder' and 'pending auto' from the modules 'phone ticket' etc.. but the field 'Pending Date (for pending* states):' is stil there if you would like to make a new 'phone ticket'. Is there no other way then changing the .dtl file to hide this field?

[crythias]

Since this code is in, for instance, AgentTicketEmail.dtl, and there doesn't seem to be code to ignore it, no. Change it in your own custom theme, so it survives updates.

Code: Select all

 <label>$Text{"Pending Date"} ($Text{"for pending* states"}):</label>
                    <div class="Field">
                        $Data{"PendingDateString"}
                        <div id="DayServerError" class="TooltipErrorMessage"><p>$Text{"Date invalid!"}</p></div>
                        <div id="HourServerError" class="TooltipErrorMessage"><p>$Text{"Date invalid!"}</p></div>
                    </div>

[RickyA]

Crythias,

Thanks for your help!