LDAP and Charset

[ale_1]

Hello. I'm having problems installing OTRS, and is that I'm validating users using a Lotus' LDAP. The installation is in spanish, so that's the reason the charsets are so important. By default, Lotus works under the UTF-8 protocol as OTRS could if configured. The issue is that all the information comming from the users, is arriving with corrupted characters (ó instead of "ó", à instead of "í", etc.). I had tried changing the default value of Sysconfig::Framework::Core::charset for UTF-8, ISO-8859-1 with no success. On config.pm I've changed the following lines as recommended:

# if your frontend is e. g. iso-8859-1 and the charset of your
# ldap server is utf-8, use this options (if not, ignore it)
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',

I tried different combinations of protocols and got nothing of it. I also enabled and/or disabled both lines. Got nothing either. Does anyone have a clue in how to solve this problem? many thanks

[Wolfgangf]

I've had a similar problem with German Umlauts and the final solution was to set all config options in Config.pm to 'UTF8'; (and of course the OTRS database in UTF)

Code: Select all

$Self->{'DefaultCharset'} = 'utf-8';
...
$Self->{'AuthModule::LDAP::Charset'} = 'utf-8';
...
$Self->{CustomerUser1} = {
        Name => 'Active Directory',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            ...
            DestCharset => 'utf-8',
            SourceCharset => 'utf-8',
            Params => {
                port => 3268,
                timeout => 10,
                async => 0,
                version => 3,
            },
        },

And - surprise, surprise - all conversion problems gone