FileManager for Customers

[sixfortysix]

Hello,

I'm still soaking in the whole OTRS system and have been greatly impressed with its functions and ability to customize.

I would like to know if I could allow customers to access to the file manager when they authenticate. Either read only access, or perhaps access to specific folders with separate permissions.... Example:

Remote Support Tools: Read only for Customers, RW for Agents
Software: Hidden to customers, RW for Agents or Specific Agents.

Thanks in Advance!

[jojo]

no, filemanager is only for agents. But you can configure your webserver for access to it (without authentication or http_basic auth)

[crythias]

You can, however, have FAQs that have attachments. Those would be available for all customers.

[neos1]

Is the filemanager still available in OTRS version 3!?
Cheers Oli