ticket message formatting

Moderator: crythias

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ahkal
Znuny newbie
Posts: 23
Joined: 18 Oct 2010, 22:54
Znuny Version: 5.0.5

ticket message formatting

Post by ahkal »

Hi All,
if i enter a weblink or email address in the text body when i close a ticket, it seems to get formatted incorrectly when the ticket is viewed, this is also true of the email sent when a ticket is closed:

for example if i type, in the text body of the close ticket page.
http://www.abcd.co.uk is already allowed for all

when i view the ticket, my text will appear like:
> [1]http://www.abcd.co.uk is already allowed for all..., closing the
> ticket.
>
> [1] http://www.abcd.co.uk

I don't understand why i have, 2 entries of weblinks, when i only typed one.

what is the reason for this and can it be switched off.
OTRS 5.0.5 on Ubuntu Server
ahkal
Znuny newbie
Posts: 23
Joined: 18 Oct 2010, 22:54
Znuny Version: 5.0.5

Re: ticket message formatting

Post by ahkal »

Hi All,

I thought that perhaps I was not explaining myself properly, so I have attached a screenshot to explain better the problem I have:
screenshot.png
Please can somebody advise how I can set the URL's and email addresses to be displayed correctly?

Regards
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OTRS 5.0.5 on Ubuntu Server
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