How to enable to close ticket without text comment

[jkaspar]

Dears,
Can you please let me know how to enable to close the ticket without text comment.

Thanks,

Jan

[crythias]

You can remove the note field in sysconfig. Prior to learning that, I used to simply type a period. I think there's a config change in the .dtl file.

[jkaspar]

I am sorry but I have not found it in Sysconfig.

[crythias]

What window/screen would you be on? You can search for that. What version?


Config Options: Ticket -> Frontend::Agent::Ticket::ViewClose
Ticket::Frontend::AgentTicketClose###Note:
Show note fields.

[tdeklein]

You can remove the note field in sysconfig. Prior to learning that, I used to simply type a period. I think there's a config change in the .dtl file.

I would suggest not to remove the notes field but to put a default text in it. It bugged me too that I had to type a subject and a text every time I set a ticket to pending/changed the owner... and the text tended to be rather meaningless. So I just set a default text and subject in the

Ticket -> Frontend::Agent::Ticket::View*

configoptions. IMO the advantage is, that in case someone has a meaningfull comment he can still set ist .

Cheers and a happy new year to everyone!
Thomas

[jkaspar]

Thanks , that is perfect idea which works.
Jan