Change new articles order.

[cbravo]

Hello guys, when I receive a new ticket and start working on it, everytime you click on the ticket it displays something like this:

1 From Title Description Owner
2 From Title Description Owner
3 From Title Description Owner

for the ticket history. What I wanna change is the way it gets ordered, because when I'm working on a ticket I don't like reading the first answer again and a again. Is there any way to make the last answer appear first? like this:


3 From Title Description Owner
2 From Title Description Owner
1 From Title Description Owner

Where is the file where the query is generated? it would probably be as easy as changing asc for desc. Thank you.

[tdeklein]

What I wanna change is the way it gets ordered, because when I'm working on a ticket I don't like reading the first answer again and a again. Is there any way to make the last answer appear first? like this:
Where is the file where the query is generated? it would probably be as easy as changing asc for desc. Thank you.

It's even easier: This is configurable in SysConfig in Ticket -> Frontend::Agent::Ticket::ViewZoom.
Ticket::Frontend::ZoomExpandSort has a dropdown list.

Cheers
Thomas

[cbravo]

What I wanna change is the way it gets ordered, because when I'm working on a ticket I don't like reading the first answer again and a again. Is there any way to make the last answer appear first? like this:
Where is the file where the query is generated? it would probably be as easy as changing asc for desc. Thank you.

It's even easier: This is configurable in SysConfig in Ticket -> Frontend::Agent::Ticket::ViewZoom.
Ticket::Frontend::ZoomExpandSort has a dropdown list.

Cheers
Thomas

thank you. It almost does what I want. It sorts the tickets correctly now, but still as soon as you zoom in the ticket even tho is sorted 3 2 1 now the description that gets shown is still of number one (number one is still the one selected). Any ideas of why is this happening?

[tdeklein]

thank you. It almost does what I want. It sorts the tickets correctly now, but still as soon as you zoom in the ticket even tho is sorted 3 2 1 now the description that gets shown is still of number one (number one is still the one selected). Any ideas of why is this happening?

Hmm, it does this here too. I think this might be a bug. I would expect it to show the first article in the list according to the sort criteria.

[cbravo]

exactly. Any developer mind answering if it's a bug or we need to change something else?