[SOLVED] Ticket::Type values

[HervE]

Hi,

Just found out there was a Ticket::Type property (I did it with a free text field before).
Unfortunately, when I activate it, the only available values in the dropdown list are "-" (which is actually not a accepted value) and "default".

Where can I set/modify these values? I searched in admin guide, in this forum, and in Kernel folder, but found nothing.

Regards,
HervE

[crythias]

If ticket type is a required field, the free text is a better option.

[jojo]

you can edit it directly in the admin interface via Link "Types"

[HervE]

Thanks to you both.

jojo: Very good. (I thought Type in the admin interface was state types, for some reason.)

crythias: Why is free text a better option?

HervE

[crythias]

because you can require the freetext entry, but not the ticket type.

[jojo]

ticket type is required per default

[HervE]

Correct me if I am wrong, but I have just tested the following:
-manual creation of a ticket (mail) requires type
-manual creation of a ticket (phone) requires type
-incoming mail of a ticket fills type with default value (I think it is the 1st one keyed)

Which is fine for me.

HervE

[jojo]

thats correct behavior...

you should rename the default type to "not assigned"

[HervE]

I renamed the default value as my default value, which is "Support" (the other one being "Information").

Thanks.
HervE