OTRS not deleting mail from POP3S Exchange

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tgilles
Znuny newbie
Posts: 8
Joined: 25 Jul 2010, 20:08
Znuny Version: 2.4.7

OTRS not deleting mail from POP3S Exchange

Post by tgilles »

Ok.. New issue,

I have an Exchange Online account. I can send SMTP emails fine.. I can also receive POP3S emails - BUT! OTRS is not deleting the emails it POPS from exchange.. IT leaves them then when it polls again, it creates a new ticket, all over again for the same emails.. never deleting the email it's pop'd..

Anyone have any idea's as to why? Is this an exchange setting? I thought clients determined if they left pop3 emails on the server...
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: OTRS not deleting mail from POP3S Exchange

Post by jojo »

Please have a look in the OTRS Log. It seems that the postmaster process dies because of an email (and so is not deleting already fetched mails)
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