[Kernel::System::Ticket::MoveTicket] Permission denied

[linuxlover]

Hi ,

I am using otrs 2.3.3 onh RHEL 5 x64 server.

In otrs.log file I am facing very frequent message of [Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81283!

Code: Select all

[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 80862!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 80865!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 80868!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 80917!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81283!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81291!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81309!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81393!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81659!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81776!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81917!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81936!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81948!

In root mail

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ERROR: OTRS-GenericAgent-10 Perl: 5.8.8 OS: linux Time: Mon Jan 10 17:23:07 2011

 Message: syntax error at /opt/otrs/Kernel/Config/GenericAgentETNewNoc.pm line 50, at EOF


 Traceback (23925): 
   Module: /opt/otrs/bin/GenericAgent.pl (v1.50) Line: 100

Can't load agent job file 'Kernel::Config::GenericAgentETNewNoc': 

my problem is that

Code: Select all

/usr/bin/perl -w /opt/otrs/bin/PostMasterMailbox.pl 

is eating my whole CPU and system is dead slow.

Kindly help me in this regard.

[crythias]

GenericAgentETNewNoc.pm isn't a stock file for 2.3.3. It must be one custom for you.
http://source.otrs.org/viewvc.cgi/otrs/ ... =rel-2_3_3

[linuxlover]

Hi,

what about

Code: Select all

[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 80862!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 80865!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 80868!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 80917!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81283!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81291!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81309!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81393!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81659!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81776!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81917!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81936!
[Mon Jan 10 17:22:14 2011][Notice][Kernel::System::Ticket::MoveTicket] Permission denied on TicketID: 81948!

I am facing very frequent mail in logs for Permission denied on TicketID:

[crythias]

Your Generic Agent is trying to move tickets for which it doesn't have permission. If it's that custom module trying to do that, it could be trying to do it with a userid that has no permission to do what it is doing.