Limiting who can see attachments

[ScottWood]

I am running OTRS 3.0.3 in a windows environment. We have queues setup to track projects though sales, implementation and finally support. Each project is assigned a ticket at the beginning and that ticket is moved into the appropriate queues as it moves along.

My question is if there is anyway to limit who can view an attachment that was attached in a different queue. For example, someone in sales attaches a sales document while the ticket is there, but after it has moved it's way though to the support queues, we don't necessarily want the support people to see the attachments that sales did.

[jojo]

no, you can only limit access to Queue but not to parts of a ticket.

You should create a new ticket in another queue and link it to the one in the sales queue for example

[crythias]

@jojo I like that idea!

[ScottWood]

Thanks. I hadn't thought of that as a solution and actually like it a lot better than what I initially had in mind.

One question though, will the support agent be able to see that the ticket in the support queue is linked to a ticket that is in the sales queue that he is not part of?