Email Sent from OTRS does not have TO field

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albertyates
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Email Sent from OTRS does not have TO field

Post by albertyates »

I've been trying to work my way through this problem for the past few days.

I have SMTP connected and setup through sendmail for Windows (better logging). Everytime I try to send an Agent Notification I receive a message in my sendmail debug log with the following:

** Message is missing recipient's address

When I look at the header I see that the TO address field is left blank.

11/01/11 13:33:51 ** --- MESSAGE BEGIN ---
11/01/11 13:33:51 ** MIME-Version: 1.0
11/01/11 13:33:51 ** Subject: Test
11/01/11 13:33:51 ** X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
11/01/11 13:33:51 ** X-Mailer: OTRS Mail Service (3.0.4)
11/01/11 13:33:51 ** Date: Tue, 11 Jan 2011 13:33:51 -0400
11/01/11 13:33:51 ** Message-ID: <1294767231.706420.192016602@localhost>
11/01/11 13:33:51 ** Organization: E
11/01/11 13:33:51 ** From: support@email.com
11/01/11 13:33:51 ** Content-Type: multipart/alternative; boundary="----------=_1294767231-2024-0"

Any help or suggestions would be greatly appreciated.
----
Windows 2003 R2
OTRS 3.0.4
MySQL
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crythias
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Re: Email Sent from OTRS does not have TO field

Post by crythias »

You need to set the outbound notification email address in Sysconfig.
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albertyates
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Re: Email Sent from OTRS does not have TO field

Post by albertyates »

Where is that defined?
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crythias
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Re: Email Sent from OTRS does not have TO field

Post by crythias »

Framework Core::Sendmail

SendmailNotificationEnvelopeFrom

Default value:
If set, this address is used as envelope from header in outgoing notifications. If no address is specified, the envelope from header is empty.
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albertyates
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Re: Email Sent from OTRS does not have TO field

Post by albertyates »

Doesn't seem to work for me. I'd set a value in that address, and I've unchecked the box and I'm still having the same problem with no TO: in the header.
----
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OTRS 3.0.4
MySQL
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Re: Email Sent from OTRS does not have TO field

Post by crythias »

I might have misread something. Does the agent have an email address? Can you describe your steps leading to this point?
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albertyates
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Re: Email Sent from OTRS does not have TO field

Post by albertyates »

Ok. I'll start over.

I have sendmail configured with our SMTP server.
I have our users imported through LDAP, same for our agents.
I'm trying to use the "Agent Notification" to send a test message to ensure that the email is working properly.

After I select the agent (myself), and send the message I receive the message indicating that the email was "sent":

"Send Administrative Message to Agents
Your message was sent to: albert.yates@email.com,"

All of the emails in the agents information (as synced through LDAP) are valid and correct.
----
Windows 2003 R2
OTRS 3.0.4
MySQL
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albertyates
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Re: Email Sent from OTRS does not have TO field

Post by albertyates »

One other thing. The messaging on the ticketing does work. Just the admin notifications is where the issue is.
----
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WhiteBarsik
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Re: Email Sent from OTRS does not have TO field

Post by WhiteBarsik »

I have absolutely identical problem. Message stating that the message was sent while in debug log is the following message
11.02.07 14:41:22 ** --- MESSAGE BEGIN ---
11.02.07 14:51:08 ** --- MESSAGE BEGIN ---
11.02.07 14:51:08 ** MIME-Version: 1.0
11.02.07 14:51:08 ** Subject: 1
11.02.07 14:51:08 ** X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
11.02.07 14:51:08 ** X-Mailer: OTRS Mail Service (3.0.5)
11.02.07 14:51:08 ** Date: Mon, 7 Feb 2011 14:51:08 +0300
11.02.07 14:51:08 ** Message-ID: <1297079468.80108.5624694824@yourhost.example.com>
11.02.07 14:51:08 ** From: IT.InlineGroupSPb@gmail.com
11.02.07 14:51:08 ** Content-Type: multipart/alternative; boundary="----------=_1297079468-1908-5"
11.02.07 14:51:08 **
11.02.07 14:51:08 ** This is a multi-part message in MIME format...
11.02.07 14:51:08 **
11.02.07 14:51:08 ** ------------=_1297079468-1908-5
11.02.07 14:51:08 ** Content-Type: text/plain; charset="utf-8"
11.02.07 14:51:08 ** Content-Disposition: inline
11.02.07 14:51:08 ** Content-Transfer-Encoding: base64
11.02.07 14:51:08 **
11.02.07 14:51:08 ** Mg==
11.02.07 14:51:08 **
11.02.07 14:51:08 ** ------------=_1297079468-1908-5
11.02.07 14:51:08 ** Content-Type: text/html; charset="utf-8"
11.02.07 14:51:08 ** Content-Disposition: inline
11.02.07 14:51:08 ** Content-Transfer-Encoding: 7bit
11.02.07 14:51:08 **
11.02.07 14:51:08 ** <html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"/></head><body style="font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;">2</body></html>
11.02.07 14:51:08 ** ------------=_1297079468-1908-5--
11.02.07 14:51:08 ** --- MESSAGE END ---
11.02.07 14:51:08 ** Message is missing recipient's address
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WhiteBarsik
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Re: Email Sent from OTRS does not have TO field

Post by WhiteBarsik »

and i founded some logs

after first runing of this point (only "Create Administrative Message")
i see in otrs.log follow lines
[Mon Feb 7 16:51:31 2011][Error][Kernel::System::Email::new][105] [Mon Feb 7 16:51:31 2011] SMTPTLS.pm: Attempt to reload Net/SMTP/TLS/ButMaintained.pm aborted.
[Mon Feb 7 16:51:31 2011] SMTPTLS.pm: Compilation failed in require at C:/PROGRA~1/OTRS/OTRS//Kernel/System/Email/SMTPTLS.pm line 17.
[Mon Feb 7 16:51:31 2011] SMTPTLS.pm: BEGIN failed--compilation aborted at C:/PROGRA~1/OTRS/OTRS//Kernel/System/Email/SMTPTLS.pm line 17.

[Mon Feb 7 16:51:31 2011][Error][Kernel::System::Email::new][105] [Mon Feb 7 16:51:31 2011] SMTPTLS.pm: Attempt to reload Net/SMTP/TLS/ButMaintained.pm aborted.
[Mon Feb 7 16:51:31 2011] SMTPTLS.pm: Compilation failed in require at C:/PROGRA~1/OTRS/OTRS//Kernel/System/Email/SMTPTLS.pm line 17.
[Mon Feb 7 16:51:31 2011] SMTPTLS.pm: BEGIN failed--compilation aborted at C:/PROGRA~1/OTRS/OTRS//Kernel/System/Email/SMTPTLS.pm line 17.
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