Master / Slave Ticket - Can't create relation/no replication

[Amukinado]

Hello again.

Well, I don't know if it is because I'm tired, but there's so many thing that are anounced, and that don't work, or need tons of config's... New problem with something that I thought would be simple.

I have OTRS 2.4.9, with Master/Slave installed.

Conclusion one: Can't make a ticket that was received through e-mail a master ticket.
Conclusion on and a half: Can only create master tickets on the interface, from phone or mail ticket's.

Conclusion Two. It's not easy to understand, when you link two tickets wich will be the parent and wich will be the child. Even when on ticket zoom, that's not an easy guess, because you can read it as if that linked ticket is the parent, or vice-versa.

Big big problem!!!
I can create a master ticket (not in the way I wished), but who do I create a Slave ticket? Because I can't find that option and linking tickets seems to me that is not enough. I'm linking tickets to Master Ticket's but nothing hapens on slave linked tickets, like I suposed it would happen, and more or less like it's announced.

Can you help please!!!

Thanks in advance

Regards
Bruno

[Wolfgangf]

Conclusion one: Can't make a ticket that was received through e-mail a master ticket.

Yes and no;
the idea is to create the master ticket as you describe and use it later on during creating your slave ticktes
if you use the ITSM module, you can set "Content" to 1 in Ticket::Frontend::AgentTicketAddtlITSMField###TicketFreeText, Key 12 and you'll have the option here to change it lateron to a Masterticket; don't use this for slave ticket, IT DOES NOT CREATE THE LINKS

Conclusion Two. It's not easy to understand, when you link two tickets wich

coming back to the idea: creating slave tickets as Phone or E-Mail tickets (not through Postmaster), you simply choose the masterticket in the bottom of the form and no need to worry about link directions

In general: master is parent and slave is child

hope that helps