Paste FAQ into new ticket?

[Mothra]

In OTS 2.4.9, when creating a new ticket, there's a link to the FAQ, from which you can paste the appropriate article text back into the new ticket you were creating.

In OTRS 3, this feature seems to be missing... or is this something that needs to be enabled explicitly via SysConfig? I've had a trawl throughm, but can't find anything obvious.

[jojo]

It will be there in one of the next Beta Releases

[Mothra]

Is there a way to fix this in the interim (i.e. from CVS)?

[jojo]

should work with beta 3

[Mothra]

should work with beta 3

It does for agents, but not for customers - I tried adding customers to the faq group, but they still don't get an FAQ link when creating a new ticket.

[Lichtkegel]

Hello,

is it possible to ad an FAQ-link to customers now?

Greets,

Marco

[jojo]

It is designed to work only for agents not for customers