Not supported for this module - CustomerUserUpdate

[iztok]

Hello,

When trying to add a customer from LDAP (I can see all AD users/search for them), I get following error:

Code: Select all

 Message: Not supported for this module!

 Traceback (32184):
   Module: Kernel::System::CustomerUser::LDAP::CustomerUserUpdate (v1.60) Line: 655
   Module: Kernel::System::CustomerUser::CustomerUserUpdate (v1.61) Line: 414
   Module: Kernel::Modules::AdminCustomerUser::Run (v1.87) Line: 173
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.7) Line: 939
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

What am I doing wrong?

[jojo]

OTRS is not writing data back to LDAP, so you can not update or write users to the LDAP

[iztok]

I think you've misunderstood me. When adding a customer through OTRS, I want to select a user from our ActiveDirectory to be added to OTRS Database AS Customer. Something like when logging in as an Agent where OTRS checks LDAP for user and then creates local record of that user so it can login.

[jojo]

Customers in LDAP/AD will not copied to OTRS Customer Database