[SOLVED] Wrong Solution Time

[musso]

Hello,

I have problem with SLA times settings, I have in my queue set Escalation - Solution Time for 388 800 minutes (270 days), but in ticket view I can show much shorter time, only about 97 days Representing DB record escalation_solution_time is wrong also and correspondent with 97 days. Finally I cannot use OTRS for automatic solution time setting.
I tried it on several OTRS instalation - 2.4.7 on openSuse and Ubuntu, 2.4.8 on Ubuntu and Windows.

Can you help me with this problem?

THX, Musso

[musso]

Hello,

finally the problem was in perl module Time.pm on line 632. There is condition:
"last if $Count > 100" and this was the problem. That implicate, that maximum DestinationTime is 100 (minus some holidays, etc.).
I changed it to "last if $Count > 1000" (nearly 3 years) and it working fine now.

Musso