[SOLVED]Notification on Closed Tickets

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Madwin
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Joined: 11 Jan 2011, 00:22
Znuny Version: 3.0.4

[SOLVED]Notification on Closed Tickets

Post by Madwin »

Hi

Is there a way to send a notification to the customer on a closed/resolved ticket? I'm stumped on this, i'd appreciate the help on this issue

Regards,
Last edited by Madwin on 14 Jan 2011, 23:54, edited 1 time in total.
OTRS: 3.0.4
OS: Debian Lenny
Apache2 / MySQL5
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crythias
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Re: Notification on Closed Tickets

Post by crythias »

http://wiki.otrs.org/index.php?title=No ... has_closed
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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Madwin
Znuny newbie
Posts: 15
Joined: 11 Jan 2011, 00:22
Znuny Version: 3.0.4

Re: Notification on Closed Tickets

Post by Madwin »

Thanks for quick reply and for the help crythias, i'd check out and give it a try.

I'll put this thread as solved

Thanks again
OTRS: 3.0.4
OS: Debian Lenny
Apache2 / MySQL5
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