Changing cron job

[fondofotrs]

hi again,
i wanted to set the cron job for postmaster and pending jobs for 10 mins each. i am working on ubuntu 10/otrs 3.04 and mysql. i gave the command crontab -e -u otrs and then edited the file to set the timings accordingly and then started cron.sh. however, i don't see the postmaster entry here. can you help to understand how and where to set the timings for postmaster, generic agent and pending jobs in otrs in ubuntu? i hope i am using correct command.

[fondofotrs]

hi there,

continued from the previous post- i wanted to know if using crontab -e -u otrs is a right way of modifying the entries to change cron job timings or we should modify the cron jobs in var/cron folder, restart cron services and then run crontab -l -u otrs to ensure that entries are reflected correctly.

[fondofotrs]

since i am also playing around to see what works correctly, i noticed that when i changed the timings in cron job by using crontab -e -u otrs, and restart cron services, the changes are reflected only for few mins. they are reverted back to original settings of 5 */2 for pending jobs, * /*10 for generic agent etc. how can i set the timings such that they remain there intact and pending jobs can be checked every 10 mins rather than 120 mins?

[crythias]

you should edit the otrs/var/cron/* files

[fondofotrs]

thanks crythias.