[SOLVED]Urgent: Cannot connect to OTRS (Died at Defaults.pm)

[HervE]

Hi,

I've got the following error in my Internet browser whatever I do:

Software error:
Died at C:/PROGRA~2/OTRS/OTRS//Kernel/Config/Defaults.pm line 2387.

Let me tell how I came to this, if it can help to find a solution.

I noticed that Tanzania was not in the list of CustomerCompanyCountry (don't know why, by the way), so I added it in Kernel\Config\Defaults.pm in my test environment. It worked.
Then I saw Defaults.pm must not be edited, so I set it as before, and copied the whole CustomerCompany block into Kernel\Config.pm. It worked.

Then I copied both files into my production environment. It did not work, and now OTRS does not work at all, giving me the error above.
I tried to put Config.pm back as before. Still the same.
I don't have the old original Defaults.pm of the production environment. Is this file dependant on the environment?

Please help! I feel like I have played with fire somewhere, and don't know how to get out of this deadlock

Regards,
HervE

[crythias]

http://source.otrs.org/viewvc.cgi/otrs/ ... m?view=log (Choose your version).

It's likely you have missed a ; or something.

[HervE]

http://source.otrs.org/viewvc.cgi/otrs/ ... m?view=log (Choose your version).

It's likely you have missed a ; or something.

Unfortunately not.

I followed the link and chose Revision 1.323.2.2 (which is the one I had), and the files are strictly the same.
I got the same error then.

Note that I've got this error even if I remove the file from Config directory!
I tried to empty IE cache, to restart service... still the same.

HervE

[crythias]

This is what dies:

Code: Select all

    else {
2386	        print STDERR "ERROR: $Self->{Home}/RELEASE does not exist! This file is needed by central system parts of OTRS, the system will not work without this file.\n";
2387	        die;
2388	    }

So http://source.otrs.org/viewvc.cgi/otrs/ ... =rel-2_4_9 (?)

If not that, then somehow {Home} in Config.pm is bad...

[HervE]

So http://source.otrs.org/viewvc.cgi/otrs/ ... =rel-2_4_9 (?)

This my RELEASE file:

Code: Select all

PRODUCT = OTRS
VERSION = 2.4.9
BUILDDATE = Wed Oct  6 15:28:13 CEST 2010
BUILDHOST = lusen.otrs.org

If not that, then somehow {Home} in Config.pm is bad...

And here is {Home} definition in Config.pm:

Code: Select all

$Self->{Home} = 'C:/PROGRA~2/OTRS/OTRS';

which is good.

Any other idea?

HervE

[HervE]

I restarted all services (MySQL, CRON and Apache) and it works again.

HervE