Thanks jojo, putting a blank in KEY field and "-" in CONTENT field defaulted to "-" in drop down and required one of the other valid entries since I set bit to required. This is exactly what I wanted, thank you much!
Anyone know if I can use a null/blank value for TicketFreeText::DefaultSelection in TicketFreeText?
The field is mandatory but I'd like to default the value to null/blank so users must select one of the valid choices (null/blank not being valid).
[SOLVED] TicketFreeText::DefaultSelection to Null or Blank
Moderator: crythias
[SOLVED] TicketFreeText::DefaultSelection to Null or Blank
Last edited by ptay on 19 Jan 2011, 01:02, edited 2 times in total.
Test:: OTRS 5.0.10 w/MariaDB 5.5.47 backend on RHEL7
Prod:: OTRS 5.0.10 w/MariaDB 5.5.47 backend on RHEL7
Prod:: OTRS 5.0.10 w/MariaDB 5.5.47 backend on RHEL7
Re: Set TicketFreeText::DefaultSelection to Null or Blank
just set a value pair emtpy and a dsh (-) in the list. this will be the first in Order and will work. No need to use TicketFreeText::DefaultSelection
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