Multiple Domains Configuration

[SonicE]

Hi all, first I want to thank you for this brilliant software.

We have the flowing situation:
1. Scenario A
Dedicated self owned server with Cent OS and we have installed OTRS successful. The main host of the serve is
secure.servername.com and when we point to http://secure.servername.com/installer.pl everything is OK.

On this server we have 20+ hosted domains and sites. We need to configure OTRS to be used separated from two of them:
domain1.com/otrs -> owned from Client 1
domain2.com/otrs -> owned from Client 2

We don't need all the tickets to be managed from one administration. That what we need is every domain to have its own independent OTRS interface.

2. Scenario B
This scenario is the same as the first one but only with the difference that we need to manage all the tickets from one administration say http://secure.servername.com/, but when a customer goes to:
domain1.com/otrs/customer.pl -> to be able to to add tickets only to to queues owned by domain1.com
domain1.com/otrs/customer.pl -> to be able to to add tickets only to to queues owned by domain1.com

Can some one help me or point me on how to get all this working.
Thank you in advance!

[crythias]

For Scenario B, you can manage that by the Customer Groups internally (the queues can be assigned to the customer who logs in).

For Scenario A, start here: http://wiki.otrs.org/index.php?title=Mu ... n_1_server

[SonicE]

Thank you for the prompt replay!
I'll check this out

Regards