Host and IP in CustomerTable - OTRS 3

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tomekliw
Znuny newbie
Posts: 32
Joined: 02 Dec 2010, 11:17
Znuny Version: 3
Location: Poland

Host and IP in CustomerTable - OTRS 3

Post by tomekliw »

Hi,

Maybe someone know why var ldap_attr_host not working in OTRS 3.
There is very few info in the net about showing customer Host and IP and every of them telling to add two lines listed below to map of customerUser. For me it'n not working. maybe it's OTRS 3 or maybe it's something not configured in AD. Please help.

Code: Select all

			[ 'UserHost', 'Host', 'ldap_attr_host', 1, 0, 'var' ],
			[ 'UserIP', 'Host IP', 'ldap_attr_host_ip', 1, 0, 'var' ],
OTRS 3.1.10 on CentOS and MySql. Auth for customers and agents via both Active Directory and local database.
tomekliw
Znuny newbie
Posts: 32
Joined: 02 Dec 2010, 11:17
Znuny Version: 3
Location: Poland

Re: Host and IP in CustomerTable - OTRS 3

Post by tomekliw »

I've found other way. Just used $Env{"REMOTE_ADDR"} and send it as hidden in CustomerTicketMessage.dtl to TicketFreeText.
OTRS 3.1.10 on CentOS and MySql. Auth for customers and agents via both Active Directory and local database.
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