Host and IP in CustomerTable - OTRS 3

[tomekliw]

Hi,

Maybe someone know why var ldap_attr_host not working in OTRS 3.
There is very few info in the net about showing customer Host and IP and every of them telling to add two lines listed below to map of customerUser. For me it'n not working. maybe it's OTRS 3 or maybe it's something not configured in AD. Please help.

Code: Select all

			[ 'UserHost', 'Host', 'ldap_attr_host', 1, 0, 'var' ],
			[ 'UserIP', 'Host IP', 'ldap_attr_host_ip', 1, 0, 'var' ],

[tomekliw]

I've found other way. Just used $Env{"REMOTE_ADDR"} and send it as hidden in CustomerTicketMessage.dtl to TicketFreeText.