Link service to group / other issues

[iztok]

Hello.

I've created a group HR. In Services, I have all the HR-Tasks defined. I would like to to link HR-Tasks to group HR. Is this possible? I had no success on this topic, browsing google/this forums.

I saw somewhere that I could possibly do this with ACLs, but I really don't know how to integrate this in my config.

I would like some pointers on how to get started with this. Thanks.

EDIT: Well, I've noticed Customer<->Service.

So I did following

Added user to group HR
Assinged user HR-Service permissions

When I login as customer with that user, and want to create a new ticket I can only choose Type of ticket and cannot choose To: neither Service:.

[crythias]

A customer needs to be a member of a queue's group to choose a "To:"

[GerhardA]

Hi, I understand iztok's question differenly than your answer because I think i have a simular question.
Lets say I have 3 groups + quese in OTRS, (IT OPS, IT SYSTEMS, HR).
For each of this groups I have one Agent that is responsible to log faults
If the AGENT that is responsible for HR (member of HR Group) logs into the system, they must only see the services that is applicable to them. (not see it ops or systems services).
Is this possible and how.

Many thanks

Gerhard

[sujeeva]

Dear Friends,

I am using OTRS5 and exactly researching on this requirement. i.e linking customer group to services. In other words, restricting eligible services to customers depending on the group they select in the customer portal

Thanks
Sujeeva

[reneeb]

This can be done with ACLs... with those ACLs, you can restrict the Service values based on the selected queue.

http://itsm-demo.otrs.com/otrs/public.p ... ;ItemID=68
http://blog.otrs.org/2010/08/17/state-m ... /#more-568
https://otrs.github.io/doc/manual/admin ... ation.html