Add new icon to external web page

[HervE]

Hi,

I'd like to know how to add a new icon in the navigation bar to redirect to a web page outside OTRS.
I've tried something with this:

Code: Select all

'Link' => 'http://www.whatever.com'

but it goes to http://localhost/otrs/index.pl?http://www.whatever.com instead.

How can I do?

regards,
HervE

[crythias]

You could edit the appropriate dtl (maybe Header.dtl? and place the link).

[HervE]

First thing: I'd like it to be in the same bar as the other icons, not in the header bar.

Second thing: Even in the header bar, when I add a classical HTML tag <a href=...> in Header.dtl, it doesn't appear.

HervE

[crythias]

edit otrs/Kernel/Output/HTML/Standard/AgentNavigationBar.dtl

in your choice of locations, see a place like this for an example

Code: Select all

<!-- dtl:block:ItemPersonal -->
          <td valign="top" align="center" class="nav">
            <div title="$Text{"$QData{"Description"}"}">
            <a href="$Env{"Baselink"}$Data{"Link"}" accesskey="$QData{"AccessKey"}" onmouseover="window.status='$JSText{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" $Data{"LinkOption"} class="navitem"><img border="0" src="$Config{"Frontend::ImagePath"}$QData{"Image"}" alt="$Text{"$QData{"Name"}"}"><br/>$Text{"$QData{"Name"}"}</a>
            </div>
          </td>
<!-- dtl:block:ItemPersonal -->

It may render (view source) as

Code: Select all

          <td valign="top" align="center" class="nav"> 
            <div title="New message (2)"> 
            <a href="/otrs/index.pl?Action=AgentTicketLockedView&Filter=New" accesskey="m" onmouseover="window.status='New message (2)'; return true;" onmouseout="window.status='';"  class="navitem"><img border="0" src="/otrs-web/images/Standard/new-message.png" alt="New message (2)"><br/>New message (2)</a> 
            </div> 
          </td> 

You should be able to throw something in there.

[HervE]

Hello,

I added a link in ItemPersonal block, right after the regular one:

Code: Select all

<!-- dtl:block:ItemPersonal -->
          <td valign="top" align="center" class="nav">
            <div title="$Text{"$QData{"Description"}"}">
            <a href="$Env{"Baselink"}$Data{"Link"}" accesskey="$QData{"AccessKey"}" onmouseover="window.status='$JSText{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" $Data{"LinkOption"} class="navitem"><img border="0" src="$Config{"Frontend::ImagePath"}$QData{"Image"}" alt="$Text{"$QData{"Name"}"}"><br/>$Text{"$QData{"Name"}"}</a>
            </div>
          </td>
          <td valign="top" align="center" class="nav">
            <div title="Whatever">
            <a href="http://www.whatever.com" accesskey="g" onmouseover="window.status='Whatever'; return true;" onmouseout="window.status='';" class="navitem"><img border="0" src="whatever.png" alt="Whatever"><br/>Whatever</a>
            </div>
          </td>
<!-- dtl:block:ItemPersonal -->

But it didn't work: nothing appears, and I even cannot see anything from it when viewing HTML source.

Then I modified only a few things from the original:

Code: Select all

<!-- dtl:block:ItemPersonal -->
          <td valign="bottom" align="center" class="nav">
            <div title="$Text{"$QData{"Description"}"}">
            <a href="$Env{"Baselink"}$Data{"Link"}" accesskey="$QData{"AccessKey"}" onmouseover="window.status='$JSText{"$QData{"Name"}"}'; return true;" onmouseout="window.status='';" $Data{"LinkOption"} class="navitem"><img border="0" src="$Config{"Frontend::ImagePath"}$QData{"Image"}" alt="$Text{"$QData{"Name"}"}"><br/>_$Text{"$QData{"Name"}"}_</a>
            </div>
          </td>
<!-- dtl:block:ItemPersonal -->

(valign="bottom", and underscores around Text, just to see.)
And guess what: I still cannot see these modifications at the rendering too.

I even tried to restart the services, but it still did nothing.

What happens? How is the code transformed from .dtl to HTML? Why are my modifications ignored?

Regards,
HervE

[crythias]

First: Are you using a different Theme than Standard? If yes, are you editing in that theme's folder?

[HervE]

Hmm...
When I saw your message, I thought to myself: Yes! he's right, that must be the reason!

But then I made the modifications in the AgentNavigationBar.dtl of my theme... and got the same negative result

HervE