accessing the packages page in the admin area of otrs

[mritorto]

guys


I am having issues accessing the packages area within the admin area of otrs.

I need to configure the proxy settings for the server some where is some file . Any help would be appreciated.

Below is what the logs have


^C
[root@Snakeeyes log]# tail -f messages
Jan 21 13:34:16 Snakeeyes OTRS-CGI-10[26161]: [Error][Kernel::System::CheckItem::CheckEmail][Line:136]: Can't load Net::DNS, no mx lookups possible
Jan 21 13:34:16 Snakeeyes OTRS-CGI-10[26161]: [Notice][Kernel::System::User::UserUpdate] User: 'mritorto' updated successfully (1)!
Jan 21 13:34:16 Snakeeyes OTRS-CGI-10[26161]: [Notice][Kernel::System::User::SetPassword] User: 'mritorto' changed password successfully!
Jan 21 13:34:17 Snakeeyes OTRS-CGI-10[26163]: [Error][Kernel::System::WebUserAgent::Request][Line:135]: Can't get file from http://otrs.org/product.xml?Product=OTRS-2.4.7: 500 Can't connect to otrs.org:80 (Bad hostname 'otrs.org')
Jan 21 13:34:26 Snakeeyes OTRS-CGI-10[26167]: [Error][Kernel::System::WebUserAgent::Request][Line:135]: Can't get file from http://ftp.otrs.org/pub/otrs/misc/packa ... sitory.xml: 500 Can't connect to ftp.otrs.org:80 (Bad hostname 'ftp.otrs.org')
Jan 21 13:34:26 Snakeeyes OTRS-CGI-10[26167]: [Error][Kernel::System::WebUserAgent::Request][Line:135]: Can't get file from http://otrs.org/repository.xml: 500 Can't connect to otrs.org:80 (Bad hostname 'otrs.org')
Jan 21 13:43:36 Snakeeyes OTRS-CGI-10[26176]: [Error][Kernel::System::WebUserAgent::Request][Line:135]: Can't get file from http://ftp.otrs.org/pub/otrs/misc/packa ... sitory.xml: 500 Can't connect to ftp.otrs.org:80 (Bad hostname 'ftp.otrs.org')
Jan 21 13:43:36 Snakeeyes OTRS-CGI-10[26176]: [Error][Kernel::System::WebUserAgent::Request][Line:135]: Can't get file from http://otrs.org/repository.xml: 500 Can't connect to otrs.org:80 (Bad hostname 'otrs.org')
Jan 21 13:43:54 Snakeeyes OTRS-CGI-10[26179]: [Error][Kernel::System::WebUserAgent::Request][Line:135]: Can't get file from http://ftp.otrs.org/pub/otrs/misc/packa ... sitory.xml: 500 Can't connect to ftp.otrs.org:80 (Bad hostname 'ftp.otrs.org')
Jan 21 13:43:54 Snakeeyes OTRS-CGI-10[26179]: [Error][Kernel::System::WebUserAgent::Request][Line:135]: Can't get file from http://otrs.org/repository.xml: 500 Can't connect to otrs.org:80 (Bad hostname 'otrs.org')


thanks in advance

marc

[Wolfgangf]

1) Proxy: go to sysconfig -> Framework -> Core::Package and set the value of Package::Proxy
2) you should install the Perl module Net::DNS (see: Jan 21 13:34:16 Snakeeyes OTRS-CGI-10[26161]: [Error][Kernel::System::CheckItem::CheckEmail][Line:136]: Can't load Net::DNS, no mx lookups possible)

even better: run the scirpt: bin/otrs.checkModules to check all Perl modules necessary

[mritorto]

its still not working


I did not do the dns portion yet but why would I need it if I am going thru a proxy server?

[mritorto]

how do i install the net::dns module

I got yum working but not cpan