Custom count down field? like pending

[kmdot]

Hi

I need a field that logs a data that we should do a task by, the date we have told customers.

Can i create a field that has this date in, and shows how long till this time? or past it? like pending? Can i get it to remind if this date is passed?

Thanks

[crythias]

Pending Reminder isn't an option?

[kmdot]

Yes its an option, but i dont know how to use it correct.

The BIG issue with pending reminder is that the ticket goes from the dashboard, and its like out of sight and out of mind, and i cant have that. If there is a way to keep pending tickets on the dash, then that'll be great and solve it all =)

Thanks

[crythias]

You can choose the ticket states that show on the dashboard (though I thought reminders moved to the right hand side for some reason)

Probably something like
DashboardBackend###0130-TicketOpen
Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

and add an additional state type in the Attributes Content.

[HervE]

Hello crythias,

I wanted to add pending tickets to the dashboard too.
I did like you said: in DashboardBackend###0130-TicketOpen, I set Attributes key to the following Content value.
StateType=open;StateType=pending reminder;StateType=pendig auto close+;StateType=pending auto close-;

I works well for "pending reminder", but not at all for the 2 "auto close".
Did I miss anything? How can I do?

Regards,
HervE

[crythias]

StateType=open;StateType=pending reminder;StateType=pendig auto close+;StateType=pending auto close-;

These are state *types* not just states. (pending auto)
Check the second column (in 3.0) of the state list for the appropriate value for the state you wish to show.

[HervE]

I had thought of that and already tried the following too:
StateType=open;StateType=pending reminder;StateType=pendig auto;
...but got no better result.

...And I realize I just misspelled pending!
Sorry.

HervE