[SOLVED] Questions about pending auto close

[HervE]

Hello,

I'm testing state "pending auto close" (+ or - doesn't matter) today.

At a moment it worked, and I can see the following in ticket history:
StateUpdate Old: "new" New: "pending auto close-" - root (Admin OTRS) 01/25/2011 14:00:09
SetPendingTime Updated: 2011-01-25 14:02 - root (Admin OTRS) 01/25/2011 14:00:09
StateUpdate Old: "pending auto close-" New: "closed unsuccessful" - root (Admin OTRS) 01/25/2011 14:45:02

Question: Why is the state updated to closed written at 14:45, whereas it was supposed to be closed at 14:02?

Now it doesn't work anymore, and I can see the following in ticket history:
StateUpdate Old: "new" New: "pending auto close+" - root (Admin OTRS) 01/25/2011 15:24:47
SetPendingTime Updated: 2011-01-25 15:25 - root (Admin OTRS) 01/25/2011 15:24:47
...but nothing more.

Question: Why does the ticket stay pending, although scheduled time has passed?

Regards,
HervE

[HervE]

I can see the following in ticket history:
StateUpdate Old: "new" New: "pending auto close+" - root (Admin OTRS) 01/25/2011 15:24:47
SetPendingTime Updated: 2011-01-25 15:25 - root (Admin OTRS) 01/25/2011 15:24:47
...but nothing more.

Question: Why does the ticket stay pending, although scheduled time has passed?

Actually it now shows:
StateUpdate Old: "new" New: "pending auto close+" - root (Admin OTRS) 01/25/2011 15:24:47
SetPendingTime Updated: 2011-01-25 15:25 - root (Admin OTRS) 01/25/2011 15:24:47
StateUpdate Old: "pending auto close+" New: "closed successful" - root (Admin OTRS) 01/25/2011 16:45:01

So I've got only one question, the first one:
Why is the state updated to 'closed' later than expected?

Regards,
HervE

[jojo]

the cron job for this is only running every 2 hours

[HervE]

OK, that explains 14:45 then 16:45. It is configured this way in var\cron\pending_jobs.dist. Thanks.

(edited) Actually, I've got a question: Is it the actual configuration in OTRS\var\cron\pending_jobs.dist, or in CRONw\crontab.txt? Because I can find it in both.
Same question goes for postmaster_mailbox.dist by the way.

HervE

[HervE]

Is it the actual configuration in OTRS\var\cron\pending_jobs.dist, or in CRONw\crontab.txt? Because I can find it in both.
Same question goes for postmaster_mailbox.dist by the way.

I've got my answer: CRONw\crontab.txt is re-created each time you restart cron service.
So OTRS\var\cron\ is the place to do modifications.

I thank me
HervE