I have installed OTRS in a local computer (windows XP SP3) using the windows installer OTRS 3.0.5 (MD5 3fd0e4a96068091a4be895fc1edf85409). I use the default settings and a MySQL database. And it is great. But, I have just viewing the status view of the tickets and the following message appeared:
Software error:
Illegal division by zero at C:/ARCHIV~1/OTRS/OTRS//Kernel/System/Ticket.pm line 2249.
For help, please send mail to the webmaster (webmaster@somenet.com), giving this error message and the time and date of the error.
Could you help me? What could I do?
Illegal division by zero at Ticket.pm line 2249
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Re: Illegal division by zero at Ticket.pm line 2249
Do you have Escalation times enabled, but no escalation time is set in tickets / queues?
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
Re: Illegal division by zero at Ticket.pm line 2249
It is posible.
I´m going to verify it with my backup. But i have a new database and OTRs seems to work great.
I think that otrs in windows xP using MySql is too unstable. i have had a lot of problems with the database. It fails a lot!
I´m going to verify it with my backup. But i have a new database and OTRs seems to work great.
I think that otrs in windows xP using MySql is too unstable. i have had a lot of problems with the database. It fails a lot!