click Zoom to lock automatically

Moderator: crythias

Locked
Ramata
Znuny newbie
Posts: 20
Joined: 24 May 2010, 16:29
Znuny Version: 2.4.6

click Zoom to lock automatically

Post by Ramata »

Hi,


I would like to configure the OTRS 2.4.9 when clicking "zoom", it is automatically locked a ticket. Please advise!
Top
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: click Zoom to lock automatically

Post by jojo »

thats not possible (it would also break the possibility that other agents can read the ticket while locked by another agent)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Top
Ramata
Znuny newbie
Posts: 20
Joined: 24 May 2010, 16:29
Znuny Version: 2.4.6

Re: click Zoom to lock automatically

Post by Ramata »

Thanks for your idea. However why I need this function, other agents open and view a ticket, they may not answer, if they find that this is a difficult question/ticket to solve.
Top
Locked

Return to “Help”