We need to create tickets against assets. By setting up a config item (a specific computer, say), I can change the deployment state which notes that there is something wrong with the computer, but I want to do this using a ticket - raise a ticket against the computer, saying what it wrong and therefore changing the deployment state of that computer.
How do you link tickets to config items?
Solved: OTRS::ITSM Ticket against a Config Item
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RBehr
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Solved: OTRS::ITSM Ticket against a Config Item
Last edited by RBehr on 28 Jan 2011, 19:25, edited 1 time in total.
Rod Behr
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
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Andre Bauer
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Re: OTRS::ITSM Ticket against a Config Item
Please dont use development forum for support requests!
Prod: Ubuntu Server 16.04 / Zammad 1.2
DO NOT PM ME WITH OTRS RELATED QUESTIONS! ASK IN THE FORUMS!
OtterHub.org
DO NOT PM ME WITH OTRS RELATED QUESTIONS! ASK IN THE FORUMS!
OtterHub.org
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RBehr
- Znuny expert
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- Joined: 26 Jan 2011, 13:23
- Znuny Version: 3.0.7
- Real Name: Rod Behr
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Re: OTRS::ITSM Ticket against a Config Item
Apologies - it was the only forum which appeared to deal with modules, as I know OTRS::ITSM is a module and not part of OTRS itself.
I will re-post.
I will re-post.
Rod Behr
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3
Software Design Manager and Database Analyst | Impact Audiovisual | London
Installation: OTRS 3.0.7, Apache 2, Strawberry Perl 5 on Ubuntu 10.04.3 Server with separate MySQL Server, also on Ubuntu 10.04.3