Wrong character set - ticket overview

[ThomasBueter]

Hello everyone,

we recently migrated from OTRS 2.4 to 3.0, so far so good, everything is working properly.
But there is one annoying thing, when we are in the ticket-overview, we get this message displayed with nearly every e-mail:
This post was created in a character set that does not match your own. If it is not displayed properly, click here to view it in a new window

We understand what it means, but we do not see any sense in posting this message in the overview, because the agent expects the ticket to not being displayed properly anyways (missing html, etc.). Since nearly all of our incoming mails are html-mails, we get this message with nearly every single customer-created ticket, which is kind of annoying and does not serve any function (at least on our parts...).
The message being displayed in the detail-view is fine, but in the overview it seems pointless to us.

Is there any way to disable this message (or the check for it) in the ticket-overview?


Thanks for your time,

[ThomasBueter]

Nevermind, just found the corresponding check in the "TicketOverviewPreview.pm":

Code: Select all

            my $CharsetText = $Self->{LayoutObject}->CheckCharset(
                %{$ArticleItem},
                Action => 'AgentTicketZoom',
            );
            if ($CharsetText) {
                $ArticleItem->{BodyNote} = $CharsetText;

I just commented it out and everything works like it should now...