How to add Responsible,Owner in MyTickets,Customer Interface

[gomonet]

We would like the Customer to be informed who is responsible for his tickets. That is "Owner" or "responsible" fields.
We would like to add a Field in "MyTickets" or "Companty tickets" in Customer Interface.
Is there a way to do that, maybe through the /Kernel/Output/HTML/Standard/CustomerTicketOverview.dtl

Currently it shows "TICKET#" , "TITLE" , "STATE" , "AGE".
OTRS 3.0.5

[crythias]

Have you seen this? http://forums.otrs.org/viewtopic.php?f=60&t=5156 It's for Admin, but the concepts should be applicable to customer interface.

[gomonet]

I have implemented that great post for my Dashboard, works perfect. Though, this is for the Agent Dashboard.
We would like a hint on the CI part.
Thanks

[crythias]

You have the file name and you have the fields... so you want to know where to put the fields?

Code: Select all

                <tr title="$QData{"TicketNumber"}">
                    <td class="Ticket">
                        <a href="$Env{"Baselink"}Action=CustomerTicketZoom;TicketID=$LQData{"TicketID"}">$QData{"TicketNumber"}</a>
                    </td>
                    <td class="Title">
                        <div>
                            <h2><a href="$Env{"Baselink"}Action=CustomerTicketZoom;TicketID=$LQData{"TicketID"}">$QData{"Subject","60"}</a></h2>
                            &nbsp;-&nbsp; $QData{"Body","200"}
                        </div>
                    </td>
                    <td class="Status" title="$Text{"$Data{"State"}"}">$Quote{"$Text{"$Data{"State"}"}","18"}</td>
                    <td class="Age" title="$TimeShort{"$Data{"Created"}"}">$QData{"Age","20"}</td>
<!-- here -->

[gomonet]

I was able to show the responsible data , whick is just fine. Not able to give it a title (on top).
Any idea?

Code: Select all

                    <td class="Status" title="$Text{"$Data{"State"}"}">$Quote{"$Text{"$Data{"State"}"}","18"}</td>
                    <td class="Age" title="$TimeShort{"$Data{"Created"}"}">$QData{"Age","20"}</td>
                    <td class="Responsible" title="Responsible">$QData{"Responsible"}</td>
                </tr>

Also tried, with no success ( i missing something)

Code: Select all

                    <td class="Responsible" title="$Text{"$Data{"Responsible"}"}">$QData{"Responsible"}</td>

I don't know the variable??? what should be for
title="$Text{"$Data{"Responsible"}"}"

[gomonet]

It would also better to show the AgentID or Agent email of the responsible for the ticket. Any idea on that too??

[compasas]

I'm also interested in the solution. I tried to get Owner information in CustomerTicketOverView.pm, but got a ticketnumber in dtl instead

Code: Select all

    # user info
    my %UserInfo = $Self->{UserObject}->GetUserData(
        UserID => $Param{OwnerID},
    );
	$Param{OwnerName) = $UserInfo{UserFirstname} . ' ' . $UserInfo{UserLastname} if %UserInfo;