User changing the ticket status

[Thierry]

Hello everybody,

Is there an option where I can disable the customers function to change the ticket state? See attachment, thanks!

[tdeklein]

Without having checked it out myself my guess would be that you could achive that with ACLs.
Take a look at this:http://doc.otrs.org/3.0/en/html/acl.html

Cheers
Thomas

[rbarten]

This is possible in your system configuration. Open OTRS management and open system configuration. Then select "ticket" and open frontend::Customer::Ticket::ViewZoom and set Ticket::Frontend::CustomerTicketZoom###State to 'No'. From here it is also possible to change the possibility for customers to change the priority. I sea your screendump is in dutch so:

Ga naar beheer, open systeemconfiguratie en selecteer ticket. Open frontend::customer::ViewZoom en zet de optie Ticket::Frontend::CustomerTicketZoom###State op 'Nee'. Hier kan je ook instellen dat de klant zijn prioriteit niet kan wijzigen.

[Thierry]

Excellent thanks! Works like charm.