Survey module issues on OTRS 3

[Ramata]

I've found that the survey module that is installed on OTRS 3.0.5 didn't show the URL correclty.
Once I closed a ticket it shown a borken link (see example below). The <OTRS_PublicSurveyKey> is not changed too. It shown static.
https://172.16.189.128/otrs/public.pl?A ... SurveyKey=<OTRS_PublicSurveyKey&gt

Another think; once I configured the sender notification with my name, it didn't change. It always showed "quality@example.com".

The survey module version I used is 1.2.91.

Could anyone suggest me?

Thanks!

[frazol]

Hi,
I have same issue.
Working on it to understand and solve... if any news we should update each other...

Cheers,
Francesco

[frazol]

Hi,
I found the work around to solve the problem.
The issue is with the format of the email that is sent to the customer to notify the survey.
Probably the engine get confused parsing the html and the link to the survey.

You can workaround the issue just sending plain text without HTML tag and remembering the ";" character at the end of the link.

So in your email text for the survey you have to click on "source code" in the editor, remove all HTML tags and check for the link to the survey that has to be the following one:

https://172.16.189.128/otrs/public.pl?A ... cSurveyKey>;

pay attention to the < and > character.

Then save and test again the survey.

Anyway I think this issue has to be reported as bug

Hope it helped.

Regards,
Francesco

[Ramata]

Already reported these bugs to OTRS bugzilla.

[Ramata]

Already solved, please see at http://bugs.otrs.org/show_bug.cgi?id=6849

Another thing about it always showed "quality@example.com". I think it's not bug, but once you configure the SenderNotification at Survey->Core(via Sysconfig), you must update your survey question at "Edit General Info". Just updating. Then you close a ticket, at customer side, it now shows your email name(Sender notification).

[danielz]

Hi as Ramata sayd,

This issue is solved and the bug fix was released in the last Survey release 2.0.0 beta2, please try with it
Feel free to ask if you find something else.

[Ramata]

I found it showed error in attached file. I upgraded to the Beta 2 version on OTRS3.0.5.
This error is shown on customer survey screen. The URL at email is http://172.16.189.128/otrs/public.pl?Ac ... e7881c8b00