Upgrading OTRS 3.0.1 to 3.0.2

[usman]

Hello Everyone,

Being a total newbie in upgrading OTRS (My first time if I ever manage to upgrade), I would like to know the best possible way to upgrade from 3.0.1 to 3.0.2
and because I'm new to this if you can please advise the most effective and yet easy method around this I would greatly appreciate it.

Thanks very much in advance!

[jojo]

it is just a rpm -Uvh on your OS. Actual version is 3.0.5

[usman]

Thanks for replying, ok so you mean I can upgrade to version 3.0.5 from 3.0.1 (currently using) if that's the case please explain how? Because my main concern is how to kick start this, at the moment I don't know how to start even?

Thanks much!

[jojo]

you can update from 3.0.1 to 3.0.5 directly.

man rpm will help you on the usage of rpm

[usman]

you can update from 3.0.1 to 3.0.5 directly.

man rpm will help you on the usage of rpm

Thanks for clarifying that, but still I don't get it when you say "rpm will help you on the usage of rpm" I can tell you how I installed OTRS 3.0.1 on CentOS 5 by following the instructions on this link http://wiki.otrs.org/index.php?title=In ... CentOS_5.5

Jojo, can you please give me like a step by step instructions on upgrading 3.0.1 to 3.0.5 as I've not done this before and way to start this off would be very appreciated. Thanks Again.

[crythias]

In unix or google,

Code: Select all

man rpm

will give you the manual for rpm

To install according to jojo, just download the .rpm file and note where it is

at a shell prompt, as OTRS, probably, or root?

Code: Select all

rpm -Uvh otrs-3.0.5-01.noarch.rpm

U=upgrade (what to do)
v=verbose (show what it's doing)
h=hash (progress bar)

http://linux.die.net/man/8/rpm

[usman]

Thanks very much guys, that was helpful. I will give it a go...

[usman]

In unix or google,

Code: Select all

man rpm

will give you the manual for rpm

To install according to jojo, just download the .rpm file and note where it is

at a shell prompt, as OTRS, probably, or root?

Code: Select all

rpm -Uvh otrs-3.0.5-01.noarch.rpm

U=upgrade (what to do)
v=verbose (show what it's doing)
h=hash (progress bar)

http://linux.die.net/man/8/rpm

Hi Crythias,

I am trying to follow what you've advised here and I am trying to figure out how by running this command "rpm -Uvh otrs-3.0.5-01.noarch.rpm" on a shell prompt (my case Putty) the system can locate the .rpm file I downloaded? I downloaded the .rpm file on my Win 7 OS as I use Putty to access my VM CentOS server where OTRS 3.0.1 is installed. I login on my CentOS VM via Putty as Root...where or how exactly should I place the .rpm file on the VM so that I can run the command you mentioned to work smoothly?

Or if I were to download the .rpm file via Putty, what command to use? This way I guess once the file is downloaded I can run "rpm -Uvh otrs-3.0.5-01.noarch.rpm" to upgrade?

Thanks for all your help!

[crythias]

Or if I were to download the .rpm file via Putty, what command to use? This way I guess once the file is downloaded I can run "rpm -Uvh otrs-3.0.5-01.noarch.rpm" to upgrade?

Who installed OTRS on your system in the first place?

Use FileZilla or WinSCP to copy the file to your server from Windows.

Alternatively, use wget or ftp from "within PuTTY" so the server can get the file directly.

However, if you're asking basic questions about how to run rpm, how to download files, and where did you put them when you downloaded them, perhaps you are starting on the wrong project.

OTRS isn't horribly difficult as projects go; yet you're asking novice questions regarding basic Linux tasks. You may get help, and you may be simply ignored because helping you learn Linux isn't part of setting up OTRS.

[usman]

I understand know, actually I was the one who installed OTRS on our CentOS vm. Just an FYI I'm a MCSE & MCITP more of a micrsoft guy so linux was not my choice of OS. I always wanted to install it on Win but it wasn't really voted for. But, thanks again I got your point and will try to be more OTRS specific in future.