When replying on ticket To address is not populated

raypadilla · Post by **raypadilla** » 07 Feb 2011, 23:21

This may not be the right place for this question but whenever I try to reply to any ticket the TO address is not populated, is this a setting or is it purposely left blank?

jojo · Post by **jojo** » 07 Feb 2011, 23:35

your ticketsender has no From is my guess

raypadilla · Post by **raypadilla** » 08 Feb 2011, 15:42

Not sure what you mean, The ticket is automatically created by virtue of it coming in as an email, so when I reply, it should just pick up the from email address but it isn't....am I missing something when I create the responses?

jojo · Post by **jojo** » 08 Feb 2011, 15:49

please post the plain text of the mail

raypadilla · Post by **raypadilla** » 09 Feb 2011, 15:28

Not sure if this is what you requested:
So I'll explain, In agnet mode I see all tickets that come in as emails, when I respont to the a ticket (reply) the attached is what I see the TO field is empty.

jojo · Post by **jojo** » 09 Feb 2011, 15:38

I'll need the plain text of the mail you are responding to

Znuny Open Source Ticketsystem

When replying on ticket To address is not populated

When replying on ticket To address is not populated

Re: When replying on ticket To address is not populated

Re: When replying on ticket To address is not populated

Re: When replying on ticket To address is not populated

Re: When replying on ticket To address is not populated

Re: When replying on ticket To address is not populated