I have the feeling this is something real easy to do but being an OTRS newbie I am looking at some pointers or solutions.
On the agent interface (index.pl) a search can be performed against the type field
How can the same search option be added on the Customer search page (customer.pl)
Config or code tweak?!
Thanks,
Adding Type Search on Customer Page [SOLVED]
Moderator: crythias
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- Znuny advanced
- Posts: 119
- Joined: 12 Jan 2011, 22:35
- Znuny Version: 4.x.x.x.x
- Company: Self-Employed
Adding Type Search on Customer Page [SOLVED]
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Last edited by SLESSARD on 10 Feb 2011, 15:38, edited 1 time in total.
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
-
- Znuny advanced
- Posts: 119
- Joined: 12 Jan 2011, 22:35
- Znuny Version: 4.x.x.x.x
- Company: Self-Employed
Re: Adding Type Search on Customer Page
Any hint on this one would be greatly appreciated
thanks
thanks
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
-
- Znuny advanced
- Posts: 119
- Joined: 12 Jan 2011, 22:35
- Znuny Version: 4.x.x.x.x
- Company: Self-Employed
Re: Adding Type Search on Customer Page
Fixed it by:
- Disabling Type field under Core::Ticket::Type Set to NO
- Adding a FreeText Field to impersonate the Type Field and activated it on both the Frontend::Customer::Ticket::ViewSearch and Frontend::Customer::Ticket::ViewNew
Now at least what is populated on Ticket creation can be searched on
- Disabling Type field under Core::Ticket::Type Set to NO
- Adding a FreeText Field to impersonate the Type Field and activated it on both the Frontend::Customer::Ticket::ViewSearch and Frontend::Customer::Ticket::ViewNew
Now at least what is populated on Ticket creation can be searched on
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)