Adding Type Search on Customer Page [SOLVED]

Moderator: crythias

Locked
SLESSARD
Znuny advanced
Posts: 119
Joined: 12 Jan 2011, 22:35
Znuny Version: 4.x.x.x.x
Company: Self-Employed

Adding Type Search on Customer Page [SOLVED]

Post by SLESSARD »

I have the feeling this is something real easy to do but being an OTRS newbie I am looking at some pointers or solutions.

On the agent interface (index.pl) a search can be performed against the type field

How can the same search option be added on the Customer search page (customer.pl)

Config or code tweak?!

Thanks,
You do not have the required permissions to view the files attached to this post.
Last edited by SLESSARD on 10 Feb 2011, 15:38, edited 1 time in total.
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
SLESSARD
Znuny advanced
Posts: 119
Joined: 12 Jan 2011, 22:35
Znuny Version: 4.x.x.x.x
Company: Self-Employed

Re: Adding Type Search on Customer Page

Post by SLESSARD »

Any hint on this one would be greatly appreciated
thanks
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
SLESSARD
Znuny advanced
Posts: 119
Joined: 12 Jan 2011, 22:35
Znuny Version: 4.x.x.x.x
Company: Self-Employed

Re: Adding Type Search on Customer Page

Post by SLESSARD »

Fixed it by:

- Disabling Type field under Core::Ticket::Type Set to NO
- Adding a FreeText Field to impersonate the Type Field and activated it on both the Frontend::Customer::Ticket::ViewSearch and Frontend::Customer::Ticket::ViewNew

Now at least what is populated on Ticket creation can be searched on
OTRS 4.0.11
Ubuntu 15.04
MySQL Database, PHP5, Apache (LAMP server bundle)
Locked