[SOLVED] IMAP fetch only new mails

[HervE]

Hello,

We are going to fetch incoming mails with IMAP.

First thing I have to say is: during the deployment phase, we are going to keep all fetched mails both in OTRS and Outlook.
I managed to configure that by commenting this line out in Kernel\System\MailAccount\IMAP.pm:

Code: Select all

# mark email to delete if it got processed
#$IMAPObject->delete($Messageno);

Unfortunately it is not perfect, because next time Inbox is fetched all kept messages will come again inside OTRS, thus creating doubled tickets!

Is there a way to fetch only mails that were not fetched already?

Or, alternatively, is there a way to automatically move fetched messages from Inbox to other folder in Outlook?

Regards,
HervE

[Mike_B]

I would suggest you create a separate mailbox for OTRS, and using a filter on the mailbox, or by means of mail server configuration, forward all mail from your support box to the new OTRS box.
--
Mike

[crythias]

OTRS's inbox should never be parsed by humans.

http://www.intelliadmin.com/index.php/2 ... -exchange/

set an OTRS-only inbox. Have OTRS grab from that and delete from it.

http://technet.microsoft.com/en-us/libr ... G.80).aspx

[HervE]

Interesting.
Please could you remind me of how to fetch folder other than INBOX? Is it in IMAP.pm as well?

(Edit: Yes, I have found it - and tested - in IMAP.pm.)

HervE