Hi I wonder if anyone can help, I require to edit how many tickets can be viewed per page when using Queview in Agent UI. The main reason is that I want to display this queue on a 47" TV.
Many 10x in advance to anyone who contributes to my problem.
Queview max tickets per page
Moderator: crythias
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ferrosti
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: Queview max tickets per page
Admin => Agents => select the desired agent and change the values.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
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IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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mdemicoli
- Znuny newbie
- Posts: 25
- Joined: 26 Jan 2011, 17:28
- Znuny Version: 3.3.13
- Real Name: Michael Demicoli
- Location: Malta
Re: Queview max tickets per page
Ferrosti,
Thank you for your suggestion, however I forgot to mention that I'm using OTRS 2.4.9 and when I went to admin I am not seeing any Agent option. What I have is the Users and Groups and when I selected a user there are no options where it states how many tickets you want to have available in Queueview. Any idea?
Best regards,
mdemicoli
Thank you for your suggestion, however I forgot to mention that I'm using OTRS 2.4.9 and when I went to admin I am not seeing any Agent option. What I have is the Users and Groups and when I selected a user there are no options where it states how many tickets you want to have available in Queueview. Any idea?
Best regards,
mdemicoli
-
ferrosti
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: Queview max tickets per page
I do not have a running 2.4, so I cannot comment on that.
2.3 got an option in the user settings to set the 'shown tickets' up to 25 per page.
All other stuff will have to be changed in source. With a little luck its just a change in the .dtl template, but I can´t tell for 2.4.
2.3 got an option in the user settings to set the 'shown tickets' up to 25 per page.
All other stuff will have to be changed in source. With a little luck its just a change in the .dtl template, but I can´t tell for 2.4.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems