Hi,
I changed the priority order from 1-very low 2- low 3-normal 4-high 5-very high to
1-very high
2- high
3- medium
4- low
and disabled priorty 5. Now I want these changes to reflect for Critical matrix and category matrix. Secondly, the color remains unchanged how do I change it? ex: priority 1 remains blue and 4 remains red. In my case 4 is low, so should be blue or something else and 1 is very high should be definitely red.
Regards
Kk
[SOLVED]Changing priority order & Color
Moderator: crythias
[SOLVED]Changing priority order & Color
Last edited by kool_kid on 21 Feb 2011, 00:17, edited 1 time in total.
OTRS 3.1.10
Re: Changing priority order
I was able to change the priority order by going in admin area. Additional I had to change impact and Criticality matrix through general catalog and admin area respectively.
I was able to change the color of priorities by editing the css file in var/httpd/htdocs/skins/agent/default/css/Core.Default.css (Scroll to bottom and check for priority id's)
Regards
Kk
I was able to change the color of priorities by editing the css file in var/httpd/htdocs/skins/agent/default/css/Core.Default.css (Scroll to bottom and check for priority id's)
Regards
Kk
OTRS 3.1.10