Print/send customer info

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HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Print/send customer info

Post by HervE »

Hello,

How to print, or send by email, all information (address, phone, etc.) about a customer, or a customer company?

(Please don't answer that I can print or send the web page from my web browser :wink:)
I'd like to have for instance something like the "print" function of the ticket: that creates a PDF.

A good idea would be to use the Stats module, but it seems that Stats module is only directed to Ticket object, not Customer (or Customer Company). Or do I miss anything?

Regards,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Re: Print/send customer info

Post by HervE »

Can anybody help?

Regards,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Print/send customer info

Post by jojo »

this will require development. A good start is reading:

- Developer Manual on doc.otrs.org
- API on dev.otrs.org
- reading the code of the PDF Module in OTRS
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
HervE
Znuny wizard
Posts: 391
Joined: 03 Jan 2011, 17:15
Znuny Version: 3.3.8
Location: France

Re: Print/send customer info

Post by HervE »

Thank you jojo.

I have started to use the developer manual to create a new stats module.

Where is the PDF module? Is it the way to create my own PDF template (with firm logo inside, and so)?

Regards,
HervE
OTRS 3.3.8 - Windows 7 - IIS7 - SQL Server - Firefox 30
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Print/send customer info

Post by jojo »

Kernel/System/PDF.pm

Logo can be changed via Sysconfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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