Create customer from a new ticket

[HervE]

Hello,

Is there a way to create a new customer (of an existing company / of a new company) directly from an incoming mail (i.e. from a new ticket)?

I want to avoid this heavy procedure:
-copy the email address
-click on "Customer" icon
-click on "Create" button
-fill in the form (paste the email address) and submit
-go back to my new ticket
-modify the customer of this ticket.

Regards,
HervE

[HervE]

Can anybody help?

Regards,
HervE

[crythias]

Customers are somewhat created when the email comes in. Click his customerID from the ticket, if I recall correctly. Or, otherwise, I don't think so.

[ThomasBueter]

nah, the customer has to exist beforehand in order for the customer to be created.

Im too interested in a solution, which does not involve LDAP or SQL integration, but rather uses the information provided by a ticket. Customer sends mail -> Customer is being created, when you open the ticket, it should promp you for an userid. That would be nice, but I guess it is very tricky and not a often-asked for feature.

[HervE]

Thomas is right.
When the email comes in, customer is not created, only customerID field is filled (in Ticket entity).
Clicking this customerID allows you to modify the customer to an existing one - not a new one.

I don't think it would be tricky to redirect to customer creation page, with the email address field already filled.
What would be tricky... is to automatically assign this newly created customer to the ticket afterwards

Regards,
HervE