Reply ticket via Email

[nima0102]

Hi
I have installed OTRS-3 in our company. after one customer creates ticket, one notification is sent to related agents via email system.
Is it possible agents reply to that ticket via email system by replying that email notification?
Customers get mail notification after agents reply their tickets. Is it possible customers can reply to that ticket by email?

Thanks in advance

[nima0102]

Hi
Is there any suggestion for that?

Thanks in advance