Status to Specific Customers / Agents / Groups [SOLVED]

SLESSARD · Post by **SLESSARD** » 24 Feb 2011, 21:59

I've got custom Status set with specific state type - works beautifully

I can anticipate that down the road I will end up with a long list of Status, is there any way I can restrict access to those status at a Customer level, or Group level?

Example Status that I have setup
Status1
Status2
Status3
Status4

Access I'd like to control

Customer Access only :
Status1
Status2

Agents Access all

jojo · Post by **jojo** » 24 Feb 2011, 22:01

Have a look at the ACL Functionality

SLESSARD · Post by **SLESSARD** » 24 Feb 2011, 22:49

Excellent - Thanks
ref: http://doc.otrs.org/3.0/en/html/acl.html

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Status to Specific Customers / Agents / Groups [SOLVED]

Status to Specific Customers / Agents / Groups [SOLVED]

Re: Specific Status to Specific Customers / Agents / Groups

Re: Specific Status to Specific Customers / Agents / Groups