Create ticket for another agent in one group

[nima0102]

Hi
In our company i have defined one queue as named "QA" and one group "GA". also I have defined 2 agents as named "agentA" and "agentB" and one customer as name "CustomerA".
all agents and customer are in group "GA" and all access to queue "QA".everything is ok and I could justified my boss's needs
But one question arises:
How can one agent create one ticket for another agent ?I could not find any menu in agent panel to create ticket for another agent

Thanks for any help or guidance

[nima0102]

Hi
Is there any solution for that ?

Thanks

[crythias]

agents should be members of the same group that the Queue belongs to in order be chosen for that Queue.

[nima0102]

agents should be members of the same group that the Queue belongs to in order be chosen for that Queue.

Thanks for your reply.
Yes,according to explained scenario, all agents are in same group.now How can I send new ticket to another agent? in "new phone ticket" and "new email ticket" I did not find any filed related to another agent that I can set name of target agent!
Is it possible I add new field to as name "agent name" to "new email phone" or "new phone ticket?

Thanks in advance

[crythias]

You can click "Owner" in the Ticket Zoom to change the owner...

I'm not sure what you're asking. If you're creating a new ticket, once you choose the queue, you should be able to choose the agent. If you're changing the agent, click Owner in Ticket Zoom.