Customer Portal - New reply notification?

[Khris]

In the admin login, whenever a new reply is added to a ticket (either by email, or through the customer portal), a yellow star shows up next to the ticket. Is there any kind of notification like this available in the customer portal so that they can see when a reply comes in from an agent?

Thanks
Chris

[crythias]

It's not recommended that agents respond via email, because anyone can spoof being an agent, besides, how would otrs make a determination who's an agent via email?

[Khris]

Thanks for the opinion, but it really has no bearing on my original question.

When a customer logs into the customer portal, is it possible for the same yellow stars to show up when a reply is added from an agent, just like the yellow stars that show up in the agent login, when a new reply is added by a customer?

[crythias]

I missed that you were talking about the customer portal. I read "reply comes in from an agent" and thought "How is OTRS going to know a reply comes in (as if by email) from an agent?"
Also, I was puzzled because customers *probably* and usually don't get the first notification that something is new by way of the customer portal, they'd get a call or email. Though if they had multiple outstanding issues, I could see that being helpful.

Again, none of that is relevant to your question, so ... If it's there, it's there, if it's not, you might bug report it/enhancement request.