New drop down in Phone call / new ticket window

[thiru2109]

Hi All,

How to add a new drop down in Phone call / new ticket window?

i would like to add severity with drop down values S1,S2 and S3

I would appreciat any help.

Thanks,

kt

[jojo]

have a look at the ticket free text functionality

[thiru2109]

Hi JoJo,

Thanks for your time.

I could see Core::TicketFreeTextDefault and Core::TicketFreeText which one should i use.
I am bit confused.Could you please throw some light on this?
Thanks,
Kt

[jojo]

Core::TicketFreeText

[thiru2109]

Thanks a lot jojo. I have done that .

[thiru2109]

Hi Jojo,
is it possible to add a textbox instead of dropdown on the new phone ticket page?

thanks,
kt

[jojo]

yes, just leave TicketFreeTextx unchecked

[thiru2109]

Hi Jojo,
Is it possible to have a datepicker to a freetext textbox?

Thnks,
kt

[jojo]

there is also a free date field available

[thiru2109]

Hi JoJo,

Is it possible to move around the freetext in new phone ticket form?

i mean can we place a freetext before priority field?

i noticed freetexts were getting appended at the bottom.

Thanks
kt

[jojo]

only hardcoded via Template change

[icm3012]

Hi jojo

The date picker mentioned, is that available FOR the freetextfields or do you mena the freetimefield usage?

Thanks

Ian

[jojo]

for dates you need to use the freetime fields instead of free text fields

[thiru2109]

Hi Jojo,

OTRS calculates the age of the ticket even after closing the ticket.how to stop that.i want the otrs to stop calculating the age when closing and continue when reopening ticket?

is this scenario possible?

Thanks,
kt

[jojo]

no